About us

The Chimes

Need it, want it, find it at The Chimes.

Welcome

With over 70 stores, cafes and restaurants, including Boots, H&M and Next, you can shop the latest trends and enjoy a bite to eat at The Chimes. Keep the little ones entertained with a visit to Odeon cinema or let them burn some energy in the soft play in Halo Play Cafe.

The Chimes sits at the heart of Uxbridge and is easily accessible with ample parking and designated Disabled and Parent & Baby bays. There are plenty of family friendly services to ensure you have an enjoyable shopping experience.

Facilities

Customer Toilets Facilities

Our customer toilets can be found on the upper and lower mall, adjacent to the lifts.  

Disabled Toilet Facilities

We have disabled toilet facilities located on the upper mall. Please use a radar key to access these facilities, or request access at the information desk. Radar keys can be purchased from Shopmobility.

Baby Change Facilities

Our baby change facilities are located on the upper and lower mall, adjacent to the lifts.  

Changing Facilities

Changing facilities are available on the lower mall. A radar key is required to access the changing unit, or you can request access at the information desk. Radar keys can be purchased from Shopmobility. 

Disabled Parking Bays

Disabled Parking Bays are available on all car park levels.  

Parent & Baby Parking

Parent & Baby Parking bays are available on levels 2 & 6.

Parent & Baby Room 

The Parent & Baby Rooms are located on the upper and lower mall, adjacent to the lifts. 

Phone Charging 

Phone charging is availble through JOOs mobile phone battery packs. Download the JOOs app from App Store or Google Play to access.

Electric Vehicle Charging

EV charging points from Tesla and BP Chargemaster are available on Level 1, normal parking tariffs apply.

ATMs 

We have cash machine points available on both the upper and lower level mall.

Car Parking

The Chimes has over 1,550 car parking spaces including disabled, parent & child spaces and EV charging points, and has direct access to The Chimes, available over six levels.

Level 1 is a 24 hour car park with direct access to the Centre.

Level 2 – 6 are open 06:00 – 01:00 hours.

Mall Seating

Mall seating is available throughout the mall. 

Soft Play Area

A soft play area is available in Halo Play Cafe, please pre-book your session.

Services

Click & Collect 

Many stores at The Chimes offer Click & Collect services. Please check with individual stores if this service is available.

Amazon Lockers

Amazon lockers are available on Level 2 outside Odeon IMAX from 07:00 – midnight (Mon – Sat) and 09:00 – 23:00 (Sun).

Lost Property

Our Lost Property Service is available from the Customer Services desk, open 10:00 – 18:00 (Mon – Sat), 11:00 – 17:00 (Sun). If you have any enquiries please contact Customer Service 01895 819400, or  e-mail [email protected] 

Customer Service

The Customer Services desk can be found on the upper mall, near Lidl. Services include Collect + and information. The Customer Service desk is open 10:00 – 18:00 (Mon – Sat), 11:00 – 17:00 (Sun). 

If you have any enquiries please contact Customer Service 01895 819400, or  e-mail [email protected] 

Collect + 

Items ordered via Collect + can be collected from the Customer Service desk located on the 1st Floor near Lidl.

The Customer Service desk is open 10:00 – 18:00 (Mon – Sat), 11:00 – 17:00 (Sun).

Car Wash

The Car Wash is available in Level 2 of the Car Park,  7 days a week.

Shopmobility

Don’t struggle around,  we have a number of wheelchairs and self drive scooters you can borrow. Please call beforehand to book.

Wheelchairs and scooters are subject to availability. If you’d like more information please visit Hillingdon Shopmobility.

The Management Suite 

You can find the Management Suite located on level 2, opposite Odeon. The office is open from 10.00 – 17.00 (Mon – Fri).  For out of office hours, please use the intercom adjacent to the office doors. You can also e-mail [email protected]

 

Our Story

The Chimes opened in February 2001, situated at the heart of Uxbridge.

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